According to generally acceptable AML rules and regulations, withdrawals must be performed only through the same payment method that you used to deposit the funds. Unless we agree otherwise, withdrawals from the Account may only be made in the same currency in which the respective deposit was made.
In addition, when you withdraw money using alternative payment methods, you should be aware that additional fees and restrictions may apply. Withdrawals are subjected to withdrawals processing and handling fees. Those fees will be deducted from the transferred withdrawn amount. Without derogating of the foregoing, Trader-coins may execute withdrawals to a different facility than the one used for the deposit, subject to Anti Money-Laundering regulations.
Furthermore, when it comes to withdrawals, Client may be required to present additional information and documents.
SUBMITTING A WITHDRAWAL REQUEST
In order to process your withdrawal request, you must:
Make withdrawal order. Client will log in to his account through the website, click on withdrawal, fill up the information submit the withdrawal form.
All compliance documentation must have been received and approved by Trader-coins compliance officer in order to proceed with the withdrawal.
Beneficiary Name must match the name on the trading account. Requests to transfer funds to third party will not be processed unless we agree otherwise.
Important: Account holder is required to monitor account regularly, and ensure that available margin exists in the account prior to submitting this request, as such withdrawal may have an impact on existing open positions or trading strategy used.
USUAL WITHDRAWAL PROCESSING TIME
The time it takes for the money to reach your credit card or bank account that has been used to deposit funds may vary. Note that it might take longer for withdrawals to bank accounts due to the additional security procedures in force.
The withdrawal request will generally be processed by Trader-coins within 5 (five) business days of receipt. In order to avoid any delays please review your information carefully before submitting your request. Trader-coins assumes no responsibility for errors or inaccuracies made by the account holder.
Trader-coins cannot monitor and is not responsible in any way for the Client’s Credit Card Company or bank’s internal procedures. Client must follow up with the credit card or respective bank independently.
Funds are released to your credit account once your credit card merchant has debited the funds from our account. This process may take up to 5 business days or more to reflect on your credit card account balance. If you do not have online access to your credit card, it should appear on the next billing statement(s) depending on your card’s billing cycle.
Please note clearly that we are not committed to any time frame and that any additional charges imposed by third parties shall be deducted from the deposit or the withdrawal, as applicable.
Additional Charges: If the receiving bank uses an intermediary bank to send/receive funds, you may incur additional fees charged by the intermediary bank. These charges are usually placed for transmitting the wire for your bank. Trader-coins is not involved with and nor has any control over these additional fees. Please check with your financial institution for more information.
Please note this policy cannot be exhaustive, and additional conditions or requirements may apply at any time due to regulations and policies, including those set in order to prevent money laundering. Please note any and all usage of the site and services is subject to the Terms and Conditions, as may be amended from time to time by Trader-coins, at its sole discretion.